Senior Executive, Sales Admin & Enablement

Job description:

Client Onboarding and Support

• Ensure the contracting process is successfully executed.
• Coordinate with sales, legal, finance, IT, and operations teams to ensure a smooth onboarding process for new clients.
• Develop and implement onboarding plans tailored to each client's needs and requirements.
• Provide training and support to clients on the use of Meet & Greet services and related products.
• Address client inquiries and resolve any issues that arise during the onboarding process.

Relationship Management

• Build and maintain strong relationships with clients at working level to ensure their satisfaction and retention.
• Managing customer feedback and issue resolution.

Sales Support

• Assist the sales team in closing deals by providing product information and addressing client concerns.
• Prepare and deliver presentations, product demonstrations, and webinars to showcase the benefits of Meet & Greet services.
• Support in deal negotiations and contract discussions with clients to ensure smooth implementation.

Data Analysis and Reporting

• Track and analyze client onboarding data, conversion rates, and feedback.
• Prepare regular reports and presentations to evaluate onboarding performance and suggest actionable strategies for improvement.

Collaboration and Coordination

• Coordinate with marketing, group operations, global sales support, global call center team, and local sales teams to ensure a seamless client experience.
• Collaborate on promotional campaigns, product launches, and client retention initiatives.

Job requirements:

• Degree in Hospitality Management, Business Administration or related discipline.
• Practical working experience within tourism industry.
• Relevant experience in the travel industry and knowledge of Meet & Greet or Airport operations will be an advantage. 
• Advanced Excel, PowerPoint, Word and use of Graphs to interpret data. Marco knowledge would be an advantage.
• Excellent organization and planning skills
• Strong analytical skills
• Good communication skills
• Self-motivated, ability to work accurately and effectively under pressure
• Good presentation skills
• Strong in spoken and written English and Mandarin to effectively communicate with Mandarin-speaking clients.