Senior IT Executive

Job Description:

1. Technical & Operational Support

Provide first and second-level support for IT-related issues, including hardware, software, LAN/WAN networking, and business systems.

Perform daily operational tasks such as server and network administration, backup operations, and troubleshooting.

Prepare and maintain IT documentation, including change management and system security procedures.

2. Infrastructure & Systems Management

Administer and maintain IT infrastructure components including networks, email systems, CCTV, and business applications.

Recommend and implement IT improvements in line with corporate strategies and business needs.

Ensure data security, disaster recovery readiness, and compliance with IT security standards.

3. IT Asset & Licensing Management

Oversee IT assets and software licensing across the company.

Track usage, ensure compliance with licensing agreements, and prepare regular reports for management.

4. Application Support

Provide support and coordination for business applications to ensure they meet operational needs.

Liaise with vendors or external developers for system enhancements and troubleshooting.

5. Company Website Management

Coordinate with vendors for troubleshooting, upgrades, and system enhancements.

Collaborate with the Marketing team to support digital campaigns and integrations.

Ensure website content is accurate, updated, and aligned with brand guidelines.

Manage website licensing, backups, and compliance with data protection regulations.

6. Vendor & Contract Management

Manage vendor relationships, contracts, and service agreements to ensure quality service delivery.

Negotiate favourable terms while ensuring compliance with company policies and standards.

7. Project & Policy Management

Lead IT-related projects from planning through execution and closure, ensuring they are delivered on time and within budget.

Develop, enforce, and update IT policies and procedures to enhance efficiency and security.

Ensure compliance with cybersecurity and data protection requirements.

8. Ad-hoc & Cross-functional Support

Provide IT support for project sites and travel when required.

Undertake additional IT-related tasks and projects as assigned by management.

Requirements:

Bachelor’s degree in information technology, Computer Science, or a related field.

Minimum 4 – 6 years of proven experience in IT support, administration, and infrastructure management.

Strong technical knowledge of hardware, software, networking, and IT security practices.

Ability to work independently as the sole IT resource while collaborating effectively with other departments and management.

Experience in IT asset management, vendor relations, and project execution.

Excellent problem-solving, communication, and multitasking skills, with flexibility to travel to project sites.