Senior Operation Executive

Operational Management:
-Assist in overseeing the end-to-end operational processes across sales, aftersales, logistics, and vehicle delivery functions.
-Ensure alignment of operations with corporate goals, standard operating procedures (SOPs), and industry best practices.

Process Improvement:
-Identify areas for operational enhancement and propose data-driven solutions to optimize efficiency, reduce cost, and improve customer satisfaction.
-Support the implementation of process improvement initiatives, including digital transformation and lean management practices.

Performance Monitoring & Reporting:
-Track and analyze key operational metrics and KPIs to evaluate departmental performance.
-Prepare and present regular operational reports and dashboards for senior management review.

Interdepartmental Coordination:
-Liaise with internal stakeholders including Sales, Aftersales, Supply Chain, Finance, and Customer Service teams to facilitate smooth execution of operational activities.
-Act as a key point of contact for operational issue resolution and escalation management.

Compliance & Quality Assurance:
-Ensure that all operational activities comply with regulatory requirements, safety standards, and company policies.
-Monitor adherence to quality control procedures to maintain high service standards.

Vendor & Asset Management:
-Coordinate with third-party service providers, suppliers, and logistics partners to support business operations.
-Monitor asset utilization, fleet management, and vehicle lifecycle processes as required.


Qualifications & Requirements:
-Bachelor’s Degree in Business Administration, Automotive Engineering, Operations Management, Supply Chain, or a related field.
-Minimum 3–5 years of relevant working experience in automotive operations, dealership management, or supply chain/logistics.
-Strong understanding of operational workflows within the automotive industry.
-Excellent analytical, organizational, and problem-solving skills.
-Proficient in Microsoft Office and experienced in using ERP or DMS systems (e.g., SAP, Dealer Management Systems).
-Strong verbal and written communication skills in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage.
-Able to work independently, manage multiple priorities, and meet tight deadlines.