Senior Retail Trainer

At OH!SOME, our dynamic retail brand with over 80 outlets in Indonesia and expanding in Malaysia, we are redefining shopping experiences by collaborating with global icons like Disney. We offer over 10,000 lifestyle products. As a forward-thinking retail brand, OH!SOME is shaping the future of shopping, and we’re looking for passionate individuals to be part of our journey.



Job Summary:

We are looking for an enthusiastic and experienced Senior Retail Store Trainer to join our team. This role is vital in ensuring our store employees are equipped with the necessary knowledge, skills, and standards to excel in their roles and deliver exceptional customer experiences.

Job Responsibilities

Collaborate with various departments to analyze the training needs of store employees and develop effective training plans.

Design and deliver targeted training programs covering retail operations, product knowledge, customer service standards, and skills enhancement.

Use diverse training methods such as in-store coaching, classroom teaching, workshops, and e-learning to maximize learning effectiveness.

Monitor and evaluate the effectiveness of training programs, gather feedback, and refine content and methods to meet evolving needs.

Conduct assessments to ensure employees master training content and effectively apply it in their roles.

Stay up-to-date with industry trends to keep training materials relevant and impactful.

Requirements

Bachelor's degree or higher, with at least 3-5 years of experience in training or a related role within the retail industry. Experience in store-level training is a strong advantage.

Proven expertise in developing and implementing training programs, with excellent communication, facilitation, and presentation skills.

Strong organizational skills with the ability to coordinate multiple training initiatives and foster teamwork.

Proficient in English as a working language.

Willingness to travel frequently and undertake assignments as required by the business.