Service Engineer - Puncak Alam

Requirements
-At least 5 years experience in CNC (Computer Numerical Control)
-Able to communicate in Mandarin, English, and Bahasa Malaysia
-Excellent active listening and customer service skills.
-The ability to deal with multiple requests without being overwhelmed.
-The ability to remain professional under pressure.
-Superb work ethic and a growth mindset.

Responsibilities
-Using various strategies and tools to provide effective solutions to customers' concerns.
-Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
-Promptly following up on service requests and providing customer feedback.
-Monitoring equipment and machinery performance and developing preventative maintenance measures.
-Conducting quality assurance and safety checks on all equipment.
-Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
-Providing recommendations about new features and product improvements.