Service Engineer (Variable Speed Drives) - Contract

What will you do?

Provide on-site or remote technical supporting during installation, testing, commissioning, maintenance, repairs, upgrades and retrofits mainly focusing on Low Voltage and Medium Voltage Variable Speed Drives and Soft-Starters.

Preform installation works and hands-on testing, pre-commissioning and commissioning activities inclusive of troubleshooting support during commissioning stages and spare part replacement during repair stages.

Advise customers on issues related to warranty, spare part management, technical training and maintenance activities throughout the lifecycle for optimum productivity of the equipment.

Work collaboratively with the Customer Care Centre to handle warranty claims and defects which includes monitoring field complaints, coordinating, investigation, RAC and others.

Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.

Develop innovative solutions to more complex technical problems that arise during start-up.

Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.

When at customer site, look for other business opportunities outside current scope of work and lead them to the sales team

As Technical support level 2, solve technical issues arise by other field service rep. Escalate to other technical support level within the company when needed

Investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)

Support Consulting Expert, Project Engineer and IOT Integration Digital Execution in all business and operational issues to ensure perfect Business Delivery and Performance.



What qualifications will make you successful?

Degree in Electrical & Communication Engineering with at least 5 years in services onsite environment.

Have experience and knowledge with Schneider Altivar products will be preferred.

Possess experience to troubleshoot protection relays, switchgears and power system products like low and medium voltage, transformers 33kV

Possess project implementation, testing & commissioning experience is a must

ENMCS & IMCS system knowledge is an added advantage

Knowledge in PLC,HMI & SCADA knowledge is an added advantage.

Strong communication & writing skills

Able to work 90% time onsite.

Open to work under 1 year contract, subject to renewal depending on project requirements.