Service Technician

Responsibilities:

Carry out 100% after-sales troubleshooting of the company’s products and service visits of the units within your designated customers and territory to achieve customer satisfaction.

Ensure all work performed (i.e., servicing, parts replacement, repairs, troubleshooting, and breakdown) is documented following the relevant customer's request. To update the work completion in the system.

Liaise and communicate effectively with customers while on-site to build a good rapport and provide the best quality service.

Willing to travel within the Klang Valley area for work and be able to stand by to attend call-backs.

Able to travel outstation as and when required by the Superior.

Good work ethic and ability to perform overtime as and when required by the Superior.

Ability to work independently and as part of a team, to work under pressure, and beyond regular hours to meet tight deadlines.

Any other duties that may be given by the Superior from time to time.



Requirements:

Possess a Diploma or Certificate in Refrigeration/ Mechanical/ Electrical/ Electronic Engineering or any related Technical Field.

Relevant working experience in repairing kitchen equipment and commercial refrigerators, with a minimum of 2-5 years’ experience.

Strong knowledge of various kitchen equipment, including ovens, grills, fryers, dishwashers, and refrigeration units.

Proficient in troubleshooting and repairing equipment malfunctions and breakdowns; mechanical/ electrical/ electronic failures.

Possessing a valid GDL driving license is a MUST (to drive the company van).

Salary offered will be commensurate with the candidate’s relevant experience.

Prepared to work overtime on Saturday or Sunday if there is an urgent request. Working on these 2 days will be paid overtime.

5 Full-time (permanent) positions available.



Benefits:

5 Working Days (Monday to Friday) > Working on Saturday/Sunday will be paid as overtime.

Overtime Payment (Rate as per the statutory Employment Act’s requirements).

Staff Benefits (Annual/ Medical/ Hospitalisation/ Congratulatory/ Compassionate Leave & Medical Coverage).

Statutory Contributions (EPF, SOCSO & HRDF).

Annual Salary Increment and Bonus (will be based on the Individual and the Company’s Performance).

Training on Technical Services and Product Knowledge will be provided.

Company Uniforms will be provided.