Solutions Specialist

About Us:

TGL Malaysia is part of Think Global Logistics, an international freight forwarding company founded in 2014. With a strong presence across key global trade markets, TGL delivers tailored logistics solutions by combining technology, expertise, and a customer-first approach. As we expand our operations in Malaysia, our focus is on building a high-performing local team that shares our commitment to reliability, efficiency, and service excellence in freight forwarding.

Our motto – Our People, Our Technology, Your Advantage – reflects the core of how we operate and support our clients every step of the way.

Job Description:

TGL Malaysia, part of Think Global Logistics, is expanding — and we’re looking for a Senior Import and Export Specialist to join our dynamic team in Malaysia. This role is ideal for individuals with strong customer support and solution delivery experience in a fast-paced international environment.

You will be primarily responsible for supporting the Asia Pacific Team. Your responsibilities will include handling complex client inquiries, resolve escalations, and coordinate closely with internal teams to ensure seamless and high-quality service delivery.

Key Responsibilities：

1. Coordinate day-to-day export and import shipments, including booking, tracking, and basic problem-solving for the trade lanes you are assigned.
2. Prepare shipping documents such as invoices, packing lists, and bill of lading, with guidance if needed.
3.Liaise with clients, carriers, agents, and vendors to ensure schedules and documentation are followed.
4.Assist with customs clearance processes and ensure all paperwork complies with local regulations.
Maintain organized records of shipments and related documentation.
5. Communicate with overseas agents and internal departments to support timely cargo movements.

Requirements：

1. Diploma in Logistics, Supply Chain, or related field is preferred
2. 1 - 2 years of experience in freight forwarding (export/import).
3. Strong understanding of shipping documentation, Incoterms, and customs processes.
4. High attention to detail, strong organizational skills, and the ability to manage multiple shipments under pressure.
5. Able to communicate in English, both verbal and written.
6. Proficient in Microsoft Outlook and Excel.
7. Responsible, organized, and able to work independently within defined processes.
8. Preferred in Mandarin speaking and written


Benefits:

Annual Leave
Medical insurance coverage for employee
Performance bonus based on annual review
Opportunities to participate in global office assignments and HQ events
Annual company retreat & team building (subject to company P&L)