Specialist/ Assistant Manager, Travel & People Service

Travel Arrangement:

Oversea and manage all travel arrangements, including air tickets, accommodations, and related logistics/ operations.

Provide professional advice on travel documents, insurance requirements, and relevant import/export or visa regulations.

Build and maintain strong relationships with senior management, travel agencies and service providers to ensure seamless coordination.

Negotiate contracts, rates, and service teams with travel vendors to achieve cost efficiency and service excellence.

Ensure full compliance with internal policies and external regulations across all travel related processes.

Drive continuous improvement and identify opportunities to enhance travel programs and employee travel experiences.

Develop and implement strategic policies, procedures, and programs to support corporate travel objectives.



People Service:

Act as the first-level contact for all HR-related inquiries through email, call, or ticketing system.

Provide accurate and timely guidance on HR policies, claims, benefits, leave, and system-related matters.

Analyse each inquiry in detail and apply Standard Operating Procedures (SOP) to ensure consistent handling.

Log and manage all HR cases in the ticketing system, ensuring timely resolution and closure in line with Service Level Agreements (SLAs).

Escalate complex or out-of-scope cases to relevant support functions as needed.

Maintain and update HR knowledge base articles, FAQs, and SOPs to ensure accuracy and usability.

Promote employee self-service through HR platforms (e.g., Workday) and guide users on common transactions.

Track inquiry trends and identify recurring issues, recommending process or policy improvements.

Support Continuous Improvement (CI) initiatives to enhance operational efficiency, service quality, and employee satisfaction.

Ensure confidentiality, data accuracy, and compliance with HR governance standards



Requirements:

A diploma/degree in Human Resources, Business Administration or Travel Management in any relevant disciplines.

At least 4 - 6 year of working exposure or experience in travel management.

Experience working in a Service desk/ travel desk/ travel agency/ secretary will be an added advantage.

Experienced in leading a team will be an added advantage.

Candidate with experience in any ticketing system would be an added advantage

Willing to be based at Bangsar South, Kuala Lumpur (accessible by LRT)