Specialist, Community Management (English & Mandarin Support)

What You'll Be Doing:
1. Community Building and Engagement:
-Manage and grow CCACC’s online communities across platforms (e.g. Discord, Telegram, Reddit etc).
-Moderate discussions to ensure a positive, respectful, and inclusive community environment
-Organize and host community events & AMAs。
-Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.
-Act as the voice of CCACC within the community and represent community feedback internally。

2. Content Creation & Communication:
-Create and publish community-focused content including announcements, updates, guides, and educational posts related to Web3.
-Translate complex concepts into easy-to-understand content for community members
-Curate and share relevant content from other sources to keep the community informed and engaged.
-Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:
-Provide excellent customer interaction to users through various channels (e.g. social media).
-Assist users with account creation, verification, general issues, and troubleshooting.
-Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:
-Develop and implement marketing strategies to attract new users and retain existing ones.
-Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
-Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:
-Engage with crypto projects, KOLs, influencers, and partner communities
-Support cross-community collaborations, co-hosted events, and joint campaigns
-Strengthen CCACC’s presence within the regional and global Web3 ecosystem

6. Data Tracking & Reporting
-Track key community metrics such as growth, engagement, and campaign performance
-Prepare regular reports and insights to support data-driven decision-making
-Use feedback and analytics to continuously improve community strategy

What We Look For in You:
-Strong interest and foundational knowledge in cryptocurrency, blockchain, and Web3
-Excellent written and verbal communication skills
-Comfortable engaging with people across different cultures and backgrounds
-Ability to work independently in a fast-paced environment while collaborating with teams
-Strong sense of responsibility, professionalism, and community-first mindset
-Proficiency in Mandarin is preferred to liaise with Chinese-speaking stakeholders and partners