Store Hand

Job Description:
-Arrange for collecting Returned Goods from customers by generating Pre-Collection (PCL) in Transport Delivery Tracking System (TDT) and coordinating with transporter to collect the goods return from customer.
-Accept returned items from drivers and customers and verify the return quantity and condition against return documents.
-Check for damages, expiry dates, or mismatched items and classify returns into saleable, damaged or expired.
-Record all return transactions in the inventory/warehouse management system (WMS).
-Ensure accurate data entry for stock movement and reporting.
-Tag items with correct labels (e.g. "Good Stock", "Damaged", "To Dispose").
-Store returned goods in the designated area according to company SOP.
-Liaise with transporter, driver, finance, operation and sales teams for return clarifications.
-Escalate unusual or unauthorized returns for further action.
-Maintain daily or weekly return logs and submit reports to supervisors.
-Assist in generating reports on common return issues or root causes.
-Support Return-to-Vendor (RTV) Process in preparing items and documents for return to suppliers/vendors and coordinating with transporters or vendors for RTV pickup.
-Keep the returns section organized and free from hazards and follow safety guidelines while handling returned goods.
-Assist in Stock Counts such as Participate in periodic stock takes and audits of returned items and report stock discrepancies immediately.
-Assist other team members and departments when required.
-Carry out other duties assigned by the warehouse supervisor or manager.

Job Requirements:

1. Education & Experience
-Minimum SPM / O-Level or equivalent.
-0–2 years of experience in warehouse or logistics operations.
-Fresh graduates or school leavers may be considered.

2. Skills & Competencies
-Basic computer skills – able to use inventory or warehouse management systems (WMS), email and Microsoft Excel.
-Attention to detail – for checking returned goods against documents.
-Basic math skills – for counting and recording stock accurately.
-Communication skills – to coordinate with internal teams and transporters.
-Time management – to handle multiple returns efficiently.

3. Physical & Work Conditions
-Physically fit – able to lift and move boxes or goods.
-Willing to work in a warehouse environment (may involve standing for long hours).
-Able to work under pressure.
-Willing to work overtime and weekends.

4. Attitude & Personal Traits
-Honest and responsible – especially when handling discrepancies or damaged goods.
-Team player – able to work closely with warehouse team and other departments.
-Willing to learn and follow SOPs.