Store Manager (Sunway Pyramid)

Main Responsibilities
-Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
-Inspire and motivate the retail team to work towards a collective goal
-Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
-Develop strategies to enhance the store customer experience and drive sales performance
-Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
-Develop, improve and optimize retail processes to improve productivity and store operations
-Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
-Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
-Oversee general store administration and ensure compliance with policies and procedures
-Maintain outstanding store condition and visual merchandising standards
-Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
-Conduct Stock Taking exercises at several intervals in the year, or as and when required.
-Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
-Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
-Handle all issues that arise from staff or customers (complaints, grievances etc).

KPIs
-Retail Sales/Revenue Growth/Productivity
-Customer Service Excellence
-Store Operations/Visual Merchandising Excellence
-Inventory Management KPIs
-Store staff retention rate

Requirements
-A passion and genuine interest in fashion and retail.
-Superb retail store management, inventory management, multitasking and execution abilities.
-Customer-centric and people-oriented, able to handle customers and retail staff issues well.
-Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
-An ability to think /work systematically, with impeccable judgment and discretion.
-Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
-A self-starter, proactive and hands-on approach with "Can do" attitude!
-Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
-A fun, positive and charismatic personality.

Hours
-Full-time: 45 hours per week, 5 days work a week, morning and/or afternoon shifts
-All staff must be able to work on weekends/public holidays

Qualifications & Experience
-3+ years of relevant work experience preferably in fashion / retail company.
-Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
-Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
-Strong leadership skills, effective communicator and an influential team player.
-Proactive, results-oriented and able to work with minimum supervision.