Store Operation Manager

About the role

We are seeking an experienced Store Operation Manager to join our team at Midas Merge Sdn Bhd in Johor Bahru, Johor. In this full-time role, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring efficient and effective management of staff, inventory, and customer experience. We are looking for an experienced customer service-oriented Store Manager to oversee daily operations at Midas grocery superstores. As the Store Manager, you will supervise the operational and organizational standards of the store. Your duties will include:

a) developing store strategies to raise customers' pool, expand store traffic and optimize profitability;

b) undertaking administrative tasks, monitoring inventory levels;

c) meeting sales goals;

d) providing feedback to store staff;

e) ensuring high levels of customers satisfaction through excellent service.

Covered areas:

a) Store Operation

b) Goods Receiving

c) Cashiering

d) Customer Service

e) Security

Responsibilities:

1. Accountable for the day-to-day operation including sales, staff’s management, stock, and resource movement, and management.

2. Ensure all operations comply with the organization’s goals and standards. Ensure store compliance with health and safety regulations.

3. Responsible for the trade stock of the companies by reconciling and documenting the details into the system to keep track of any possible fraud or abuse of the stocks.

4. Ensure displays and visual merchandising are kept up to date in the proper order based on the planogram given and plan the replenishment accordingly to the business operation hour.

5. Create and implement business strategies to attract new customers, expand store traffic, and enhance store’s profitability.

6. Having high proficiency with our store products and services to deliver excellent customer service and customer satisfaction.

7. Respond to customer complaints promptly. Review customer feedback constantly to guide and improve the performance of the staff.

8. Carry out a proper maintenance schedule for the overall store and its equipment.

9. Manage the staff performance, scheduling, and assigning of duties and responsibilities to the staff. Motivate the team members to meet Company’s Working SOP by training and mentoring staff.

10. Undertake store administration duties such as managing store budgets and ordering non trade items.


What you'll be doing

Manage and lead a team of retail associates, providing guidance, training, and performance feedback

Oversee all store operations, including inventory management, cash handling, and customer service

Develop and implement strategies to improve store efficiency, profitability, and customer satisfaction

Collaborate with the wider business team to identify and implement process improvements

Ensure adherence to company policies, procedures, and industry regulations

Analyse sales data and store performance, and provide recommendations for future planning

Serve as the primary point of contact for customer inquiries and complaints, and ensure timely resolution

What we're looking for

Minimum 4-5 years of experience in a similar store management or retail operations role

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent problem-solving and decision-making abilities, with a focus on continuous improvement

Proficient in inventory management, data analysis, and financial reporting

Exceptional customer service skills and a passion for delivering an outstanding shopping experience

Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment

Knowledge of relevant industry regulations and compliance standards

Multitasking and able to work under pressure.

Flexible to working hours, including weekends and public holidays.

Ability to deliver result copiously.

Possess good leadership skills, dynamic and energetic with the highest level of integrity.

Ability to relate cordially with customers and good command in English, Chinese and Bahasa Malaysia.

What We’re Looking For
Minimum 4–5 years of experience in retail store management or operations.

Strong leadership and people management skills with the ability to inspire a team.

Excellent problem-solving, decision-making, and analytical abilities.

Proficient in inventory management, financial reporting, and data analysis.

Passionate about delivering outstanding customer service.

Flexible and adaptable to a fast-paced retail environment, including weekends and public holidays.

Exceptional communication skills in English, Bahasa Malaysia, and Chinese.

High integrity, energy, and ability to deliver results consistently.

What We Offer
Competitive salary with yearly bonus and 13th month pay.

Comprehensive medical insurance coverage.

Opportunities for career growth and professional development.

Generous annual leave and flexible working arrangements.

Employee discounts on products and services.

A supportive and collaborative work culture.