Student Advisor (Post-Sales Customer Service)

Role Overview
We are seeking a dedicated and customer-centric Remote Student Advisor to support our U.S.-based students and parents throughout their learning journey. This is a post-sales customer support role that includes student onboarding, feedback collection, and continuous support across the academic term.

If you are comfortable with early working hours, passionate about education, and a bilingual speaker fluent in English and Mandarin with a strong desire to support learners worldwide, this role may be an excellent fit for you.



Key Responsibilities
Serve as the first point of contact for students and parents, answering inquiries, resolving issues, and providing timely assistance.

Proactively follow up with potential students, offering clear and personalized course information to help them make informed educational decisions.

Maintain strong relationships with existing students and parents, by delivering efficient, high-quality service and responding to inquiries promptly and professionally.

Keep accurate and detailed CRM records of interactions, feedback, issues, and resolutions.

Collaborate with the teaching, product, and customer experience teams to collect feedback and help improve products and services.

Stay up to date with course details, pricing, and service policies to ensure accurate information is provided to students and parents.

Participate regularly in training webinars and learning sessions to stay updated on the latest educational information and product knowledge, continuously enhancing professional skills in alignment with our service excellence goals.