Support Engineer

Responsibilities:
-Daily Level 1 software support to operational users that include enable / disable and setting parameters, troubleshoot issues related to warehouse robotics, perform immediate corrective actions for issues that with documented procedures, record incident logs, perform periodic restart of services and serve as point of coordination between operational users with hardware / software teams on operational related issues.
-Provide technical support and troubleshooting for hardware and software issues.
-Perform routine maintenance and system updates to ensure optimal performance.
-Train customers on the operation and maintenance of the systems.
-Collaborate with the engineering team to resolve complex technical issues.
-Document all service activities, including issues encountered and solutions implemented.
-Ensure compliance with safety regulations and company standards.
-Provide feedback to the product development team to improve system performance and user experience.

Requirements:
-Bachelor’s degree in Engineering, Computer Science, or a related field.
-Proven experience in a technical support or field service role, preferably in robotics or automation.
-Strong understanding of mechanical, electrical, and software systems.
-Excellent troubleshooting and problem-solving skills.
-Ability to read and interpret technical manuals and schematics.
-Strong communication and interpersonal skills.
-Ability to work independently and manage multiple tasks simultaneously.
-Willingness to travel to customer sites as required.