System Support, Assistant Manager

Job Function:

Support new product/ campaign launching, system enhancements and roll out initiatives.

Manage UAT delivery plan and strategy.

Validate the detail technical solutions to ensure they are aligned with the business solutions.

Job Responsibilities:

Document user requirement specification for new products/ system enhancement and obtain sign off from Process Owner on the accuracy of requirement documentation

Work closely with IT on system design solutions to ensure it is aligned with business objectives.

Initiate meeting/ discussion with IT or Business Users to confirm requirements for new product and enhancements.

Manage, plan and decide testing strategy for all deliverables

Identify the scope of the testing required for a particular release based on the requirements of the document

Design test cases to cover test conditions and documentation.

Develop test procedures and other quality documentation: test plans, test cases, and status reports for superior.

Manage all issues and defects arise during testing and ensure all of them are resolved in timely manner

Provide post system implementation/ production support to Business Users.

Prepare system guide and provide training to Business Users where necessary.

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in Business Administration, Insurance, Information Technology

Preferably minimum 5 years' experience in insurance or health services industry with experience in requirement gathering and testing

Ability to provide new and innovative approaches to solving common business problems

Ability to work independently in a matrix organization chart with good interpersonal skill

Experience in LifeAsia or GroupAsia system would be an advantage

Full-Time position(s) available.