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客服专员 Team Lead (Subang Jaya)
RM5,000-8,000[Monthly salary]
Job Details
Nationality Requirement: MalaysiaLanguage Requirements： Chinese/Fluent AnytimeRecruit1-3
Job Description
• 带领及管理客户服务团队，为银行客户提供优质服务。
• 监督团队绩效指标（KPI）、生产力、出勤率及服务质量。
• 通过定期辅导、通话质检及绩效评估，培养和提升团队成员表现。
• 处理客户升级投诉及复杂个案，确保问题获得及时解决。
• 确保团队遵守客户SOP、银行相关法规及服务质量标准。
• 准备运营报告，并与内部相关部门协作，达成业务目标。
• 支持新员工入职培训及在职辅导。
职位要求（Requirements）
• 拥有大专（Diploma）或以上学历，专业不限。
• 具备至少 2年 BPO/客户联络中心（Contact Centre）银行或金融服务项目的团队主管（Team Leader）经验。
• 必须精通中文（普通话）及英语，具备良好的听、说、读、写能力。
• 具备优秀的团队管理、辅导及跨部门沟通能力。
• 熟悉客服运营KPI管理，包括 SLA、CSAT、AHT、Quality 及 Productivity 等指标。
• 能接受轮班工作，包括周末及公共假期（如业务需要）。
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Work Location
Selangor-Subang Jaya -UOA Busines Park
Daythree Business Services Sdn Bhd
1000-9999
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