Technical Assistant, Elite Crew

Job Requirements
Education: A Diploma in Telecommunications, Electrical, or Electronics.
Language Skills: Fluent in both Bahasa Malaysia and English.
Computer Skills: Proficient in using computers.
Personal Attributes: Possess a high level of patience, be proactive and eager to learn new things, and have excellent interpersonal skills to interact with customers and colleagues.

Job Responsibilities
Serve as a Technical Expert Resolve complextechnical issues within a customer's home, from
the main connection point to all personal devices.
Perform Internet Service Restoration Take charge of restoring and repairing internet services at customer homes, ensuring a stable and reliable connection.
Provide Advanced Technical Support Address "beyond connectivity" issues and provide support for a broad spectrum of services and devices.
Act as a Primary Escalation Point Troubleshoot and resolve highly complex technical problems.
Conduct Professional Consultations Provide expert advice and solutions during on-site visits to ensure customer satisfaction and loyalty.
Manage Field Operations Maintain accurate documentation of all work performed and ensure the proper upkeep of the assigned company vehicle, tools, and inventory.