Technical Support Engineer

The Technical Support Engineer provides technical assistance, troubleshooting, and product expertise to customers and internal teams. The role involves problem-solving, application support, and collaboration with the sales and engineering departments to ensure optimal customer satisfaction.

1. Key Responsibilities
- Provide technical support and troubleshooting for customers and field teams.

- Assist in product selection, installation, operation, and maintenance issues.

- Prepare technical documentation, reports, and manuals.

- Conduct product demonstrations, training, and presentations for clients.

- Liaise with R&D and manufacturing teams to resolve product-related issues.

- Support sales teams with technical knowledge and application solutions.

- Ensure compliance with company and industry standards for safety and quality.

- Participate in commissioning, testing, and site visits when required.

2. Experience:

- 1–3 years of relevant experience in technical support, engineering service, or related roles (fresh graduates with strong technical aptitude may also apply).

- Experience in industrial equipment, process systems, pumps, valves, or chemical process applications is an advantage.

3. Skills:

- Strong problem-solving and analytical abilities.

- Good communication and presentation skills.

- Proficiency in Microsoft Office and basic CAD or process simulation software.

- Ability to interpret technical drawings, specifications, and data sheets.

- Customer-oriented attitude with good teamwork and time management skills.

4. Other Requirements:

- Willingness to travel locally or regionally for site support.

- Possession of a valid driver’s license (optional but preferred).