Telesales Executive (Mandarin & English) – Banking

Location: Kuala Lumpur
Salary: Up to RM 4,500

Role Overview

The Telesales Executive serves as the primary point of contact for banking customers. This role focuses on delivering efficient, accurate, and professional financial services via live chat, email, and outbound calls while maintaining compliance standards.

Key Responsibilities
Handle account-related enquiries, transactions, and service requests professionally
Identify customer needs and promote suitable banking products (e.g. credit cards, loans, insurance)
Resolve customer issues promptly and maintain accurate records
Ensure compliance with internal policies, AML, and KYC requirements
Verify customer identity and documentation
Requirements
Diploma or Bachelor’s Degree in any field
Proficient in English (B2) and Mandarin (Simplified accepted)
Minimum 6 months experience in sales, insurance, or customer service
Basic knowledge of banking products and MS Office
Salary & Benefits
Basic Salary: RM 4,200 – RM 4,500
Monday to Friday, 10 AM – 7 PM
Fixed weekends off
19 days annual leave & 14 days medical leave
3 weeks paid training provided
EPF & SOCSO contributions
Interview Process
2 stages: Online + Physical interview
Intake Date: 6 April 2026
Why Join

Join a leading global organisation in digital services and customer experience management, offering structured career progression and internal promotion opportunities.

Apply now to secure your interview slot.