Travel Customer Experience Executive at UOA Area

Key Responsibilities
Handle inbound customer enquiries via phone, email, and live chat in a timely and professional manner.

Assist customers with product or service information, account enquiries, bookings, and general support.

Resolve customer issues by identifying the root cause and providing appropriate solutions.

Escalate complex cases to the relevant departments when necessary.

Maintain accurate customer records and document all interactions in the CRM system.

Follow company policies, procedures, and service standards to ensure high customer satisfaction.

Achieve individual and team KPIs, including response time, quality, and customer satisfaction.

Stay updated on company products, services, and processes to provide accurate information.

Requirements
Minimum SPM, Diploma, or Bachelor's Degree in any field.

Fresh graduates are encouraged to apply. Customer service experience is an added advantage.

Able to communicate fluently in Mandarin and English (spoken and written).

Strong communication and interpersonal skills.

Customer-oriented with excellent problem-solving abilities.

Able to multitask and work in a fast-paced environment.

Basic computer literacy and typing skills.

Willing to work on rotational shifts, weekends, and public holidays (if required).

Benefits
Competitive salary package.

Performance incentives and allowances (where applicable).

EPF, SOCSO & EIS.

Annual leave and medical leave.

Medical benefits.

Structured training and career development opportunities.

Friendly and supportive working environment.

Location: UOA Shah Alam