Warehouse & Distribution Manager

Key Responsibilities

1. Strategic & Operational Management
-Develop, implement and continuously improve nationwide refilling strategies, SOPs and schedules to ensure consistency and service reliability.
-Oversee daily refilling operations, including preparation, loading, dispatch and replenishment at all sites.
-Monitor performance indicators such as refill timeliness, accuracy, wastage and stock variance.
-Plan and forecast refilling volume based on sales data, consumption trends and seasonal demand.
-Ensure full compliance with food handling, hygiene and safety standards.

2. Leadership & Team Management
-Lead, train and supervise the refilling and warehouse teams, including regional supervisors, drivers and support staff.
-Set clear performance objectives and conduct regular reviews to drive accountability.
-Oversee manpower planning, shift scheduling and nationwide coordination for smooth operational coverage.
-Promote a culture of teamwork, responsibility and safety throughout the department.

3. Inventory & Warehouse Control
-Oversee warehouse operations including receiving, storing, stock rotation and dispatch.
-Maintain accurate inventory levels to support uninterrupted refilling operations.
-Implement effective stock control systems to minimize wastage, pilferage and product expiry.
-Coordinate closely with procurement for stock planning and delivery alignment.

4. Quality & Compliance
-Enforce hygiene, cleanliness and safety protocols across refilling and warehouse operations.
-Conduct regular inspections, audits and quality checks at warehouses and refilling sites.
-Ensure all processes comply with internal policies and relevant food safety regulations.
-Take immediate corrective action for any quality deviations or operational non-compliance.

5. Systems & Process Improvement
-Lead the adoption of digital systems and tools for tracking refilling, inventory and logistics performance.
-Identify process gaps and introduce automation or workflow improvements to enhance efficiency.
-Standardize reporting and documentation practices across all branches and teams.

6. Equipment & Asset Management
-Oversee maintenance and utilization of refilling tools, vehicles and handling equipment.
-Ensure regular preventive maintenance schedules are adhered to.
-Maintain accurate asset registers and ensure all operational assets are in good working condition.

7. Cost & Budget Management
-Develop and manage annual budgets for refilling, manpower, logistics and maintenance.
-Track operational expenses and implement cost-saving initiatives.
-Optimize resource allocation to achieve cost efficiency without compromising service standards.

8. Safety & Risk Management
-Establish and monitor comprehensive safety programs for refilling and warehouse teams.
-Conduct risk assessments and develop contingency plans for emergencies, product shortages or logistics disruptions.
-Lead incident investigations and enforce corrective actions.

9. Stakeholder Collaboration
-Coordinate with operations, sales and maintenance teams to align refilling plans with business requirements.
-Collaborate with HR on recruitment, training and welfare matters related to refilling staff.
-Liaise with suppliers, logistics partners and external agencies as needed to support operations.

10. Strategic Leadership
-Contribute to long-term operational planning, regional expansion and capacity growth.
-Benchmark company refilling standards against industry best practices and continuously drive improvement.
-Mentor and develop future leaders within the refilling department.

Requirements
-Bachelor’s Degree in Operations Management, Supply Chain, Food Science or related field.
-Minimum 5 years’ experience in operations, logistics or production management with proven experience in handling food, fruits and raw materials (involving consumable goods).
-Proven experience in large-scale operational coordination and people management.
-Strong understanding of handling, storage and hygiene standards for consumables.
-Excellent planning, organizational and analytical skills.
-Strong leadership, communication and problem-solving abilities.
-Familiarity with online inventory or logistics management systems is an added advantage.
-Willingness to travel nationwide as required.