Warranty / Service Admin

任职资格
Diploma or Degree in Automotive Engineering, Business Administration, or related field.
Minimum 1–3 years of experience in automotive warranty administration or aftersales operations.
Good knowledge of automotive warranty policies, claim procedures, and manufacturer guidelines.
Familiar with Dealer Management System (DMS) and manufacturer warranty portal systems.
Basic understanding of vehicle repair processes,
parts, and service documentation (petrol and EV knowledge is an added advantage).
Strong attention to detail and high level of accuracy in documentation and data entry.
Ability to analyze repair orders and supporting documents before claim submission.
Good coordination skills to liaise with service advisors, technicians, and parts department.
Able to monitor, track, and follow up on pending or rejected claims.
Proficient in Microsoft Office, especially Excel.
Able to work independently, meet deadlines, and handle high volume of claims.
Good communication skills and strong sense of responsibility.

岗位职责
Prepare, review, and submit warranty claims to manufacturers in a timely and accurate manner.
Ensure all supporting documents (repair orders, job sheets, photos, parts return records) are complete before claim submission.
Verify warranty coverage and eligibility based on manufacturer policies and guidelines.
Monitor and track submitted claims, ensuring prompt follow-up on pending or rejected cases.
Coordinate closely with service advisors, technicians, and parts department to obtain required information.
Ensure warranty claims comply with manufacturer standards to minimize rejection rates.
Maintain proper documentation and records for audit and compliance purposes.
Handle warranty parts return process according to manufacturer requirements.
Prepare regular warranty reports and updates for management review.
Assist in resolving warranty-related issues and discrepancies.
Support aftersales operations in achieving warranty KPI and quality targets.