Your Role

As a Student Support & Admin Assistant, you’ll play a key role in supporting both students and parents throughout their learning journey. This role combines educational guidance, progress tracking, and administrative coordination to ensure the best outcomes for our learners.

Key Responsibilities

🗣️ Parent Communication

Provide timely updates on students’ academic progress

Address inquiries and explain our educational approach and learning plans

🎯 Student Guidance

Assist in crafting personalized learning pathways

Support students with academic inquiries and provide extra help in areas of need

📊 Learning Progress Tracking

Monitor performance, share feedback, and encourage students to stay motivated

Suggest improvements to enhance learning outcomes

🤝 Cross-Department Collaboration

Coordinate with teams to ensure student engagement and attendance

Contribute to reducing refund rates and promoting class renewals and referrals

Qualifications:

Diploma or higher; Bachelor's degree preferred in Education, TESOL, Early Childhood Education, Elementary Education, Educational Psychology, Child Development, or related field with applicable teaching certifications.

Prior experience in online education, customer service, or children's education is an advantage.

Fluent in spoken and written Mandarin to effectively communicate with Mandarin-speaking clients, with proficiency in English for effective communication.