The Company

GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 15+ years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. The KL office is our Asia Pacific Headquarters, providing Information Technology services, Marketing, and Customer Support service to our affiliates across the region. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people.



Duties/Areas of Responsibilities

Serve as the trusted advisor and primary point of contact for a portfolio of key clients, including active traders, partners, and institutions, with a focus on understanding their objectives, trading behaviour, and engagement patterns.

Develop and implement tailored retention strategies, drawing from deep brokerage industry knowledge to improve client experience, mitigate risk of churn, and expand wallet share.

Leverage your experience in the brokerage space to anticipate client needs related to market volatility, trading platforms, regulatory changes, and financial products.

Act as a senior escalation point for client issues, ensuring swift resolution through coordination with internal departments including dealing, compliance, product, and support.

Identify cross-sell and upsell opportunities by analysing account behaviour, product usage, and engagement data; work closely with sales to present value-added solutions.

Oversee onboarding, engagement, and reactivation strategies across various client segments — from inactive retail traders to high-volume institutional clients.

Partner with Sales, Product, Compliance, and Marketing to create client-centric programs and personalized solutions aligned with business goals.

Monitor and analyse retention KPIs, usage data, and feedback to identify trends and recommend improvements to products, services, or processes.

Provide guidance to junior account managers and share industry-specific best practices across the team.

Qualifications:

Bachelor’s degree in Business, Finance, Marketing, or similar field

At least 3 years of experience in account management or client success roles.

Minimum 2 years working in a brokerage, trading, or fintech company is strongly preferred.

Good understanding of trading platforms MT4 and MT5 is strongly preferred.

Strong communication skills in English and Bahasa Indonesia. Proficiency in Japanese is highly regarded.