This position works in a centralized operations hub setting in Kuala Lumpur, providing remote case support to the Australian practice on inbound corporate immigration matters.

This role will report into the management based in Australia (remote), with guidance and supervision of a local supervisor.

In this role, you will:-

Prepare and collate accurate and complete visa applications for review before sending to client and/or preparing for lodgment;

Proactively follow defined processes to complete tasks within prescribed timelines and protocols;

Generate clear, well-organized written work product that requires minimal edits, including case-related documents, internal and external emails etc.;

Record, track, monitor and follow up post lodgment requests from Immigration;

Instruct and coordinate with Fragomen internal operations support team, APAC Operations on case processing, including case initiation, lodgment, and billing;

Ensure clear communications with all stakeholders (internal and external) throughout the whole process;

Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships with relevant contacts;

Ensure all case information is up to date in the firm’s case management system regarding case flow, delays, and billing information;

Demonstrate understanding of specific visa/work permit processes, provide case teams, clients and assignees with up-to-date information from government agencies;

Identify potential issues that may cause delays or application denials and raise promptly to case teams;

Help to improve and define processes, and support implementation of new/revised processes;

Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.

The successful candidate:-

Demonstrates exceptional planning and time management skills with an ability to multi-task.

Is meticulous and detail oriented.

Demonstrates excellent communication skills.

Has the ability to work across multiple cultural contexts and to connect with people from other cultures.

Demonstrates versatility and agility in adjusting to changes in policy, client expectations, case volumes.

Displays professionalism and a positive learning attitude.

Has strong analytical and judgement skills.

The candidate will have: -

A degree qualified in any discipline.

Two (2) or more years’ experience in a professional setting working in an environment with structured workflows & processes.

Previous experience in immigration, visa processing or case management experience is an added advantage.

Excellent command / highly proficient in spoken and written English. Good proficiency in a secondary language could be a bonus.

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This includes verifying the candidate's identity, confirming legal authorization to work in the location for the offered position, and conducting a comprehensive background check incompliance with local regulations.

At Fragomen, we offer excellent training and the opportunity to work with knowledgeable professionals and immigration specialists.

Finding the right person is very important to us. We hope that finding the right place is important to you.