Candidates must be willing to work on 24/7 rotational basis (5 day working week).

a) Day to day Operations

• Act as the first point of contact for customers, transport providers, suppliers and other supply chain stakeholders during day-to-day business

• Handle customer’s transport requests and related documentation, including data entry into affected IT systems

• Manage transport bookings with service providers according to specified schedules and routings

• Manage spot quotations with appointed service providers where necessary

• Liaise with shipment origin and destination stakeholders on timely collection and delivery, including provision of required pre-alert information to involved stakeholders



b) Supply Chain Visibility and Event Management

• Monitor and track shipment execution to ensure adherence of all supply chain stakeholders to agreed service levels

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers

• Follow up on missing events and investigate data inconsistencies



c) Customer Service and Incident Management

• Handle customer requests and supply chain incidents / disruptions in line with agreed service levels

• Log and categorize incidents and conduct root cause analysis on deviations, assign and follow up on corrective actions

• Collect data to support management of financial claims for lost / damaged shipments

• Alert customer teams pro-actively in case of deviations and suggest alternative solutions

• Highlight issues to team leads and relevant supply chain stakeholders in a timely manner as they arise



d) Contribute to Performance Improvement

• Monitor transport provider service quality and provide input and feedback to management teams

• Provide input to Team Leaders and Operations Management for the preparation of periodical reporting and review meetings

• Support the analysis of standard Key Performance Indicators (KPIs) and reports and suggest areas for improvement



f) Others

• Support internal projects and additional tasks as defined and assigned by management



REQUIREMENTS

• 2+ years’ experience in transport management / freight forwarding, preferably in an international setting

• Operational hands-on experience in a similar role, ideally in a Control Tower or 4PL environment

• Knowledge in airfreight operations, AOG and oversize cargo will be of advantage

• General understanding of Supply Chain Management concepts and logistics processes

• Good command of MS Office (Word, Excel, PowerPoint), experience with freight forwarding IT systems desirable

• Must be willing to work on a 24/7 rotational shift