Responsibilities

-Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.

-Designing and executing quality training to external clients across regions.

-Ability to conduct training sessions in English, Malay, Mandarin and Cantonese.

-Provide weekly classroom training and onsite/online training to external clients.

-Maintain effective communication with customers to establish further training needs.

-Gather feedback on customers and propose solutions to gaps.

-Evaluate the effectiveness of training and modify materials and processes as appropriate.

-Assist in creating and updating of Product User Guides.

-Conduct internal product training sessions for onboarding staff.


Type of Training

-Induction: Company and Product Introduction.

-New Product Launch.

-In-depth Cartrack Solutions training.


Requirements

-Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.

-At least 3 years in a learning and development and/or training/customer care.

-Preferred experience in a client-facing role.

-Passionate and engaging communication skills.

-Fluent English, Malay and Mandarin communication skills.

-Confident to conduct stand-up presentations for client-facing presentations.

-Saas background is an advantage.