Responsibilities:

· Perform excellent customer service and demonstrate strong selling skills

· Manage people, store operations, and environment as per Standard Store Operating Procedures (SOP) to achieve sales, service, customer satisfaction, and profitability goals

· Ensure store windows and in-store visual merchandising are in line with the brand’s guidelines and the store is maintained in proper housekeeping

· Monitor the retail store inventory level; replenishment of stock and return cycle is carried out accordingly

· Ensure 100% implementation of promotional and marketing events organized by the brand marketing team.

· Attend to customer complaints and ensure they are tactfully handled

· Communicate company and store directions to staff and prepare an action plan in order to drive sales

· Implement sales events and promotions in accordance with the sales plan

· Maintain store staff job results by leading, coaching, training, motivating, counseling, and disciplining employees; also monitoring job results and providing advice for staff performance improvement

· Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation, and all personnel actions.

· Other tasks as assigned by the immediate superior.

Qualifications:

- Diploma in Business Administration or any related field

- Minimum of 5 years experience in fashion retail operation with at least 1 year of store management experience as Supervisor/Manager

- Good interpersonal skills, leadership qualities, and managerial skills

- Confident, dynamic, proactive, sales-oriented, motivated with a committed work attitude

- Specialize in customer service with strong communication and presentation skills


Benefits:

-Maternity leave

-Professional development

Schedule:

-Afternoon shift

-Day shift

Supplemental pay types:

-Commission pay

-Yearly bonus

-Annual Increment

Ability to commute/relocate:

-Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

-Diploma/Advanced Diploma (Preferred)

Experience:

-Retail management: 2 years (Preferred)

-Retail Fashions: 6 years (Preferred)

Language:

-English (Preferred)