Key Responsibilities:
-Handle incoming software support requests via phone, email, and support ticketing system.
-Troubleshoot software issues, identify root causes, and provide effective resolutions.
-Analyze problems and propose practical, reliable solutions.
-Apply and test fixes to ensure issue resolution before deployment.
-Collect and document customer feedback to support continuous service improvement.
-Maintain accurate, clear, and timely records of all support activities and solutions provided.

Requirements
-Exceptional verbal and written communication skills.
-Strong listening skills, patience, and empathy in dealing with customers.
-Proven experience in customer service and relationship management.
-Excellent analytical and critical thinking abilities.
-Prior experience as a Software Support Executive, Application Support Executive, or in a similar role.
-Bachelor's degree in Information Technology, Computer Science, Accounting, Finance, or a related field