Requirements

What we need from you?
-Education: Bachelor's degree in Engineering, Quality Management, Manufacturing, or related discipline.
-Experience: Minimum 2 years of working experience in QA/QC (manufacturing/production environment preferred). Fresh graduates are encouraged to apply.
-Strong understanding of ISO 9001:2015, ISO14001:2015 and other relevant standards (RoHS, Green Building certification, FM Approval, and others is an advantage).
-Proficient in quality tools and methodologies (e.g., 5 Whys, Fishbone Diagram, FMEA, SPC, CAPA).
-Knowledge of calibration, testing equipment, and laboratory procedures.
-Familiar with legal and regulatory requirements related to product quality and safety.
-Strong problem-solving, analytical, and decision-making skills.
-Proficiency in MS Office and quality management software/tools.
-Personal Attributes: Excellent communication and interpersonal skills.
-Detail-oriented, systematic, and able to work under pressure.
-Strong commitment to continuous improvement and teamwork.
-Languages: Proficiency in English and Bahasa Malaysia (written and spoken), Mandarin is an added advantage.

Responsibilities

What you need to do:
-Support the QAQC Manager in planning, implementing, and maintaining the company's Integrated Management System (IMS) in accordance with ISO 9001:2015 & ISO 14001:2015 and other relevant standards.
-Develop, review, and update product specifications, testing protocols, and quality assurance procedures.
-Oversee product quality inspections, testing, and evaluation to ensure compliance with internal standards, customer requirements, and regulatory obligations (including RoHS, SIRIM, etc.).
-Lead the investigation, resolution, and documentation of customer complaints, ensuring corrective and preventive actions (CAPA) are effectively implemented.
-Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary.
-Plan and conduct training programs for QA/QC staff, including new employee induction, technical training, and refresher sessions.
-Coordinate internal and external audits (ISO audits, corporate audits, customer audits, supplier audits), and ensure timely closure of non-conformities.
-Oversee calibration and verification of testing and measuring equipment, ensuring records are properly maintained.
-Review, approve, and monitor product samples and testing processes to maintain product reliability and quality.
-Provide technical support to customers and prospective clients regarding product quality, testing methods, and certifications.
-Ensure all product certifications, licenses, and renewals are completed before expiration dates.
-Assist the QAQC Manager in departmental reporting, documentation, and continuous improvement initiatives.
-Lead or participate in quality improvement projects, root cause analysis, and cross-functional problem-solving.