Key Responsibilities:
-Assist in daily operational follow-up with outlets and ensure SOP compliance (service, hygiene, safety).
-Conduct outlet visits, monitor performance, and prepare reports with photos and findings.
-Compile daily, weekly, and monthly sales/manpower reports and maintain operational documentation.
-Act as liaison between HQ and outlet teams for communication and task execution.
-Coordinate manpower scheduling, attendance tracking, and maintenance/service requests.
-Assist in stock control, supplier verification, and cost management to meet COGS targets.
-Support training activities, performance tracking, and new campaign implementation across outlets.

Requirements:
-Diploma in Business, Hospitality, or related field.
-1–3 years’ experience in F&B or retail operations.
-Proficient in Excel / Google Sheets and POS systems.
-Good communication skills in English & Malay (Mandarin is an advantage).
-Possess valid driving license and own transport (for outlet visits).
-Willing to travel and work flexible hours.