Key Responsibilities:

1. Business Partnership & Stakeholder Management

Serve as the primary IT point-of-contact for assigned business units (e.g., Plantations, Mills, Refineries, or Corporate Functions).

Understand business strategies, priorities, and pain points to identify IT solutions and opportunities for improvement.

Build strong relationships with business leaders to ensure IT initiatives are aligned with business needs and deliver measurable outcomes.

Facilitate regular communication between IT and business stakeholders, including service reviews, project updates, and issue resolution.

2. IT Planning & Alignment

Translate business requirements into clear IT strategies, roadmaps, and investment proposals.

Participate in annual business and IT planning cycles to align resources, budgets, and priorities.

Ensure IT project proposals are business-driven, with defined value propositions and ROI.

Coordinate with Group IT teams (Infrastructure, Applications, Cybersecurity, Digital) to ensure solutions are scalable and integrated.

3. Project Delivery & Governance

Oversee IT projects impacting business units, ensuring timely delivery, quality, and adherence to scope and budget.

Serve as the business owner’s representative in IT project governance, ensuring business requirements are met.

Monitor post-implementation performance and drive continuous improvement of deployed solutions.

Manage change management and stakeholder engagement during project rollouts.

4. Service Management & Escalation

Act as escalation point for critical IT incidents or service issues affecting business operations.

Collaborate with IT Operations to ensure service level agreements (SLAs) and support responsiveness meet business expectations.

Review incident trends and work with operations teams to implement preventive measures.



5. Business Insight & Value Realisation

Identify opportunities for digital enablement, automation, and process optimisation in partnership with business and digital teams.

Drive adoption of Group systems, data standards, and digital platforms across business units.

Track and report business value realised from IT initiatives (e.g. productivity gains, cost savings, process efficiency).