Job Responsibilities:
-Drafts reports and correspondence.
-Process warranty claims
-Answers the telephone and provides exceptional customer service to internal and external customers.
-Generate report on team's ticket numbers
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies

Position Expectations:
-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, with good knowledge in IT
-Good English communication, including replying email, updating tickets, and verbal communication with users.
-Intermediate knowledge in Excel
-Ability to work independently and good discipline.
-Mandarin speaking is an added advantage
-Fresh graduates are welcome to apply.