Key Responsibilities
-Handle primary communication via chat/typing, with occasional inbound and outbound calls through Lark.
-Perform Accounts Payable (AP) vendor invoice validation to ensure accuracy and compliance.
-Validate employee expense reimbursement reports in line with company policies and procedures.
-Ensure all processes are completed with accuracy, compliance, and within defined timelines.
-Collaborate with internal teams to resolve discrepancies and escalate complex cases when required.
-Provide excellent customer service while maintaining professionalism and efficiency in all interactions.

Requirements
-Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or related field (preferred).
-Prior experience in customer service, shared services, or finance operations is an advantage.
-Strong communication skills, both written and verbal Mandarin & English.
-Ability to handle constructive feedback with resilience and a growth mindset.
-Familiarity with finance systems, AP processes, and expense management tools is a plus.
-Detail-oriented with strong analytical and problem-solving skills.
-Proficiency in MS Office (Excel, Word, Outlook).