Responsibility
-Coordinate filter replacement appointments between customers and service technicians
-Ensure efficient scheduling and dispatching of service personnel to fulfill filter replacement requests.
-Optimize service routes and schedules to maximize efficiency and minimize customer inconvenience.
-Respond to customer inquiries via email and live chat in a timely and professional manner.
-Provide accurate information regarding products, services, and policies.
-Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.

Requirements
-Strong communication and interpersonal skills.
-A positive, service-oriented and professional attitude towards customers always.
-Able to work under minimal supervision and able to multi-task
-Ability to handle difficult situations with professionalism and patience.
-Fluent in Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.