Responsibilities
* Store Information Management – Maintain and update store data.
* Transaction Troubleshooting – Resolve refund, discount, and void issues per SOP.
* Compliance Monitoring – Monitor store adherence to company policies.
* Notice Board Management – Update store notice boards regularly.
* Internal Communication – Develop and manage communication channels.
* Store Own Use Item Orders – Handle orders for consumables and supplies.
* Authorization Letters – Issue letters for merchandisers and suppliers.
* Itinerary Coordination – Arrange travel and schedules for country retail PICs.
* Customer Feedback Resolution – Address and resolve customer feedback.
* Customer Service Reporting – Track service reports for review and improvement.
* Store Maintenance Support – Assist in resolving pending maintenance issues.
* Utility Usage Monitoring – Troubleshoot and report on utility consumption.
* Policy Development – Draft or enhance SOPs related to refunds, exchanges, and utilities.
* Assist the Operation Manager in daily operations and task execution.
* Supervise and guide executives within the unit.
* Monitor and ensure timely completion of assigned projects and responsibilities.
* Support in analyzing data and preparing reports for management.
* Coordinate with other units to ensure smooth operations.
* Address and resolve store issues related to unit responsibilities.


Requirements
* Bachelor’s degree or diploma in a relevant field.
* Minimum 2 years of experience in retail operations or coordination roles.
* Strong organizational and time-management skills.
* Ability to handle multiple tasks efficiently.
* Good analytical and problem-solving skills.
* Effective communication and teamwork abilities.