Responsibilities
* Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
* Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
* Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
* Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
* Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
* Produce bite‑size micro‑learning and training rollout kits to accelerate new ways-of-working adoption and sustain results.
* Facilitate cross‑functional RCA; coach teams on 5‑Why, Fishbone, 8D.

Requirements
* Bachelor's degree in Business Administration, Operations Management, or a related field.
* Overall 8–10 years of working experience. Retail / Store / Distribution Centre / Logistics exposure is valued.
* Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
* Business Process automation familiarity (e.g., cloud flows / low‑code exposure).
* Change management & communications, training design & delivery.
* Content creation for micro‑learning and training rollout kits.
* Problem solving & analytics (experimentation, baseline/benefit quantification).
* Kaizen facilitation, VSM, A3, RCA.
* Project development and benefits tracking.
* Stakeholder collaboration.
* Basic dashboarding (e.g., Lark, spreadsheets)