Responsibilities
-Prepare and process documents including Purchase Orders, invoices, Packing List and any other related documents.
-Handling and ensure accuracy and timeliness on customer inquiries related to shipping, delivery times, and order tracking.
-Capable of processing shipment bookings online efficiently and accurately.
-Ensure customer's orders details are accurately & timely updated into the system.
-Responsible to update the system on each job work flow do billing and submit job for closing once job complete
-Track shipments from dispatch to delivery using ERP, TMS (Transportation Management System) or carrier portals.
-Maintain shipping logs and MIS reports, including freight cost analysis, delivery timelines and delays.
-Ensure that all documentation meets import/export regulations.
-Generating and analyzing reports on shipping performance and customer satisfaction.
-To perform any other ad-hoc tasks from time to time from the superior.


Job Requirements:
-Diploma or Degree holder.
-Minimum 3 to 5 years of experience in preparing shipping documentation, preferably in the import/export of logistics industry.
-Strong knowledge of import and export documentation requirements, customs procedures, and regulations.
-Good command of English, Malay language.
-Conversant of Mandarin language would be an added advantage for the required position.
-Proficient in using relevant software and systems for document management and tracking.
-Good communication and interpersonal skills to liaise with customers.
-Adaptable and able to work in a fast-paced, dynamic environment.
-Willing to work 5 1/2 days (with Saturday alternate)