Manage client's travel booking inquiries via email, phone, and chat channels;
Demonstrate exceptional service attitude when addressing travelers' inquiries;
Maintain sound relationship with clients' travel managers and travelers;
Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience);
Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services.

What you'll Need to Succeed


Diploma relevant qualification or above;
Experience in operating GDS - Amadeus is preferred;
Provide with excellent customer satisfaction, always prioritizing customers' interest at the core;
Work closely with team or business leaders to gather a comprehensive understanding of their requirements;
Proficiency Business-level English, in both oral and written communication.

Additional Advantage


Strong aptitude or rapid learning, highly recetive to training and is open to constructive feedback;
Can-do attitude, illustrating optimism, resilience, and persistence when met with challenges;
Possesses sales mindset and is able to further extend clients' travelling experience;
Able to assist clients in a possible face-to-face consultation;