Responsibilities:
• Act as the first point of contact for customer requests, complaints, and claims.
• Handle inbound and outbound calls, providing first-level support and accurate information.
•Assess claim validity, determine chargeable vs. non-chargeable cases, and ensure prompt processing.
• Coordinate with internal teams (Sales, Logistics, QA, etc.) to resolve issues efficiently.
• Maintain accurate claim and customer records in EII and CRM systems.
• Support urgent cases and escalation handling when required.

Requirements:
• Bachelor’s Degree in any field.
• Experience in Customer Service, Call Centre, or Claim Handling preferred.
• Strong communication skills in English and Bahasa Malaysia; Mandarin proficiency is an advantage.
• Strong multitasking, problem-solving, and organizational abilities.
• Proficiency in CRM or EII or JIRA systems is an advantage.