What do we need from you?

Handles and responds to customer enquiries efficiently and promptly

Ensures all customer inquiries are been answered

Maintains a positive, empathetic and professional attitude towards customer

Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system

Resolves customer requests and problems by making appropriate changes based on company's processes and procedures, as well as terms and conditions

Keeps updated with company procedures and processes

Shares customer feedback with relevant departments for further improvements

Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives

Solve problems and analyze accurately with appropriate speed

A demonstrated commitment to the call center values

Adaptable, with high tolerance level and ability to handle various changes and needs of operations

Ensure diligent follow up and fulfill promises made to customer / internal functions

Establish and maintain good relationships with customers

What will you get when you join us?

Profit sharing will be compensate towards your project if the project is outstanding and create a positive branding awareness

To ensure you onboard successfully with us, comprehensive training will be provided for you

EPF+SOCSO

Annual and medical leave shall be in accordance with the prevailing Labour Law

Additional Benefits

Personal career development , a career we will build together along
We are committed to fostering a diverse and inclusive workplace where all employee can thrive and contribute to success

So if you are ready to join a dynamic team , i encourage you to explore our current job and submit your applications today.
Together we can make a meaningful impact and archieve great things.

Click the application link below, we will talk soon.Lets build this together