Key Responsibilities
1. Franchisee and branches Support & Consultation
Act as the primary liaison between Headquarters and franchisee centres.
Provide professional guidance to centre principals on daily operations, staffing, student enrolment, and performance improvement.
Support franchisee centres in resolving operational issues and challenges effectively.

2. Quality Assurance
Conduct regular centre visits to ensure compliance with brand standards, company policies, and quality benchmarks.
Prepare centre visit reports and follow up on improvement plans and corrective actions.

3. Communication & Coordination
Communicate centre needs, issues, and requests clearly to relevant HQ departments.
Build and maintain strong working relationships with franchisees to ensure alignment and trust.

4. Training & Development
Organise and conduct operational trainings, briefings, and meetings for franchisees and centre teams.
Ensure franchisees are informed of updated policies, procedures, systems, and initiatives.

5. Data Management & Reporting
Collect, analyse, and monitor operational data from centres to identify performance trends.
Prepare and present reports on centre performance, visit outcomes, and follow-up actions.

6. Project & Event Coordination
Support the planning and execution of company-led events such as exhibitions, graduations, concerts, and training sessions.
Collaborate with internal teams on projects assigned by the Head of Department.

---Job Requirements---
Minimum 2–3 years of teaching experience in education centres, tuition centres, kindergartens, or schools (mandatory).

Diploma or Bachelor’s Degree in Education, Early Childhood Education, Teaching, or a related field.

Strong understanding of classroom operations, student management, and parent communication.

Willingness to travel for centre visits and on-site support.

Good communication, coordination, and problem-solving skills.

Basic data analysis and reporting skills.

Ability to adapt from a teaching role into an operational and management-focused role.