Responsibilities:

• Assist in monitoring pension administration processes and controls to ensure compliance with regulatory requirements and service delivery standards.
• Provide support in the setup and execution of quality control framework and quality plan for pension administration.
• Support management and investigation of customers complaints and operational incidents, compile reports for internal and external stakeholders.
• Conduct UAT testing and support in trustee onboarding and data migration.
• Review and update procedures and guidelines on quality management monitoring, complaint management, and regulatory reporting.
• Perform ad-hoc duties and projects as assigned.

Requirements:

• Bachelor degree or equivalent education.
• Having experience in pension administration/financial industry preferably.
• Effective communication and interpersonal skills.
• Self- motivated, detailed – oriented and willing to learn.
• Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.
• Strong analytical, good interpersonal and organizing skills.
• Capacity to multi-task, manage time effectively and work under pressure to fulfill assigned tasks by the timeline.
• Proficient in PC skills (MS PowerPoints & Excel & Word).
• Fresh graduates or candidate with less experience with demonstrated ability and interest in the position are welcome to apply.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.