Key Responsibilities:
-Develop and implement QC processes to ensure compliance with industry standards and company policies.
-Supervise and drive initiatives to enhance service quality across the network.
-Identify areas for improvement and implement corrective actions to maintain high service standards.
-Monitor and manage risks associated with network operations.
-Establish and maintain a patrol system to regularly assess and address abnormalities within the network.
-Conduct performance evaluations for relevant personnel, ensuring fair and accurate assessments.
-Approve and manage the costs associated with performance rewards and disciplinary actions.
-Drive and support various projects and initiatives to enhance network performance and efficiency.
-Conduct audits on agent pricing and expenses, ensuring compliance with company policies.
-Implement corrective measures when discrepancies are identified.
-Oversee the offline scanning frequency of the entire station, ensuring timely and accurate data collection.

Qualifications and Requirements:
-Diploma or higher in any field.
-Fluency in Mandarin is essential for effective communication with our headquarters in China.
-Strong ability to work independently.
-Excellent public relations skills.
-Proficient in data analysis and logical reasoning.
-Preferred experience in chain management, channel management, franchise management, or related fields.
-Availability to work 5.5 days per week.
-Must have own transport for visiting franchise locations.
-Willingness to work overtime and travel for business purposes as required.