- Respond to customer inquiries about parts, and manage the ordering and purchasing process as needed.
- Manage and coordinate service appointments, ensuring that appointments are scheduled in a timely manner and that service staff are prepared.
- Assist walk-in customers by addressing their inquiries, scheduling services, and offering support in resolving service-related issues.
- Assist in managing the daily operations of the service department, including overseeing the smooth execution of administrative tasks, ensuring proper resource allocation, and maintaining efficient workflows.
- Ensure all service records, complaints, and related documentation are accurately maintained and filed, contributing to the smooth functioning of the department.
*Candidates with strong communication skills in English and Mandarin will be prioritized to meet the needs of our business operations.