Job Description

Responsibilities:

• Take full ownership and accountability for the performance and operations of the IT department.
• Lead, mentor, and develop IT officers and technical staff to ensure efficient task execution and professional growth.
• Establish departmental goals, KPIs, and work plans aligned with organisational strategy.
• Ensure compliance with company policies, IT standards, and regulatory requirements.
• Oversee all IT infrastructure, including network systems, servers (physical and virtual), endpoints, and cyber security.
• Manage and maintain mission-critical systems such as:
– Point-of-Sale (POS) Systems
– Accounting and Financial Systems
– Inventory and Warehouse Management Systems
– Office and Cloud Productivity Tools (Microsoft 365, Google Workspace, etc.)
– Apple Mac OS / Ecosystem and Cloud Productivity Tools
• Plan and execute upgrades, replacements, and integration of systems to ensure optimal performance and scalability.
• Lead R&D efforts to explore, evaluate, and implement emerging technologies that improve efficiency, data management, and user experience.
• Conduct feasibility studies and pilot testing of new software and hardware solutions.
• Collaborate with management and other departments to identify digital transformation opportunities.
• Drive the development or customisation of new software systems to support business innovation.
• Oversee day-to-day IT operations, ensuring system up time, data security, and reliable user support.
• Manage help desk functions and ensure timely resolution of technical issues.
• Develop, implement, and enforce IT policies, SOPs, and best practices for effective governance.
• Coordinate with vendors, contractors, and service providers to ensure quality and cost-effective support.
• Manage the IT department’s annual budget, ensuring cost efficiency and effective allocation of resources.
• Monitor and control IT assets, licenses, and hardware inventory.


Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
• Relevant certifications (e.g., CCNA, MCSE, ITIL, PMP) are an advantage.
• Minimum 3 years of progressive IT experience, with at least 2 years in a supervisory or managerial capacity.
• Proven experience managing IT infrastructure, business systems (POS, accounting, inventory), and team leadership.
• Strong knowledge of networking (TCP/IP, Firewalls, VPN, VLAN).
Hands-on experience with Windows Server, macOS, and cloud platforms (AWS, Azure).
• Experience in systems integration, database management, and business software customization.
• Understanding of data backup, cybersecurity, and disaster recovery planning.
• Strong leadership, communication, and project management skills.
• Analytical and solution-oriented mindset.
• Ability to balance strategic planning with hands-on technical involvement.
• Forward-looking attitude with a passion for technology and innovation.