Operations Executive (Platforms)

Job Descriptions
- Manage daily platform operations, including job posting quality review and content accuracy

- Respond to user inquiries (job seekers & employers) and resolve issues in a timely manner

- Maintain and grow user base by onboarding new users and supporting client accounts

- Monitor key metrics (traƯic, applications, conversions) and optimize performance

- Execute user growth initiatives, campaigns, and platform activities

- Prepare platform content such as notifications, EDMs, and messaging copy

- Collect user feedback, analyse market trends, and propose improvements

- Support marketing activities including social media, campaigns, and promotions

- Coordinate with internal teams to ensure smooth platform operations

- Perform ad hoc tasks as assigned by your superior

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Requirements
- Diploma or Bachelor’s degree in Marketing, Business, or related fields

- 1–2 years’ experience in operations, customer service, sales, or ecommerce/platform roles

- Fresh graduates are encouraged to apply

- Strong communication skills with a customer-oriented mindset

- Able to multitask, solve problems, and work in a fast-paced environment

- Basic data awareness (performance tracking, reporting, or analysis)

- Familiarity with social media or digital platforms is an advantage

- Language: Mandarin (fluent), Bahasa Malaysia (working proficiency), English (working proficiency).