Outlet Manager

Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
-Uphold company culture, values and mission with integrity, honesty and knowledge.
-Main and uphold all company policies and standards.
-Foster an inspiring team environment with open communication and set clear team goals.
-Develop and implement strategies to attract new customers and retain existing one.
-Anticipate customer and store needs by continuously evaluating the environment and customer cues.
-Deliver exceptional customer service with a customer first-attitude.
-Enhance customer service by connecting with customers and adhering to Apple customer experience standards.
-Manage store operations, organize and assign tasks and duties to store staff.
-Monitor and provide feedback on staff performance.
-Conduct staff performance appraisals to identify training needs and build career paths.
-Address and resolve customer complaints, escalating issues to the District Manager as needed.
-Motivate team members, recognize high performance and reward accomplishments.
-Act as a manager, coach and mentor to all store staff.
-Ensure all employees adhere to company policies and guidelines.
-Ensure adherence to cash handing policies at all times.
-Listen to team members' feedback and resolve any issues or conflicts.
-Delegate tasks and set deadlines for the store team.
-Monitor store security, ensuring cables and demo devices are in good condition at all times.
-Maintain the cleanliness and condition of the store and backroom.
-Lead by example in customer service and consistently display the right attitude.
-Prioritize staff training and support all training programs rolled out by the company.
-Actively engage with subordinates and all channels within the company by providing input and feedback.
-Perform additional Store Leader duties as assigned by District Manager or Head of Operations.

Job Requirements
-Proven experience in retail management or similar role.
-Strong leadership and team management skills.
-Excellent customer service skills.
-Ability to handle customer complaints and resolve conflicts.
-Strong organizational amd multitasking abilities.
-Familiarity with store operations and cash handling.
-Good communication and interpersonal skills.
-Ability to train and mentor staffs.
-Basic understanding of store security and cleanliness maintenance.