Project Manager / Support Coordinator

Responsibilities:
-Manage projects to improve customer experience and business processes.
-Work closely with stakeholders and clients to gather requirements and ensure smooth project delivery.
-Monitor project progress to ensure timelines, budget and quality standards are met.
-Coordinate internal teams and vendors for project execution.
-Communicate project updates, issues and progress effectively with clients.
-Control quality during User Acceptance Testing.
-Attend project meetings and prepare or distribute meeting minutes.
-Liaise with the Sales Team on new project discussions and requirement clarification.
-Manage customer support and maintenance matters as part of ongoing service delivery.
-Coordinate support issues, follow up with internal teams and provide timely updates to clients.
-Support Mandarin speaking clients for project and support-related matters.
-Proactively suggest improvements and best practices within the team.

Requirements:
-Bachelor’s Degree in Computer Science, Information Technology or a related field.
-Good command of English, both spoken and written.
-Strong communication, interpersonal and problem-solving skills.
-Strong documentation, presentation and MS Office skills.
-Familiarity with project management tools.
-Knowledge of Microsoft SQL databases would be an added advantage.
-Basic coding knowledge and project management experience would be an added advantage.
-Experience in customer support, issue coordination or post implementation support would be an added advantage.
-Preferably able to speak Mandarin to support Mandarin speaking clients.
-Proficiency in both spoken and written Mandarin would be an added advantage.
-Independent, detail-oriented and a strong team player.
-Own transport and willingness to travel within Klang Valley when required.
-Willing to work under tight timelines during peak periods.